Organization and Company Challenges

There is a growing need for organizations and companies to engage their stakeholders in facilitated conversations about questions that matter to set new directions, policies, by-laws, best practices, agreements, priorities or plans. Senior decision makers may be seeking new directions but recognize that change only comes when stakeholders have an opportunity to engage. Facilitated conversations are required that identify common interests and converge upon plans that help guide the future.

Policy Planning and Systems Development

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To engage your key stakeholders in facilitated conversations about questions that matter for your organization or company to set new directions, policies, laws, regulations, by-laws, agreements, priorities or plans.

Value Proposition

Certus brings decision makers to the table to design processes “with” and not “for” them that address important public or internal issues that affect their organization or company. Certus gathers the right information and helps place it in the hands of the right people to make effective decisions through a convergence/consensus process.

Service Offering

Certus will assist in identifying issues and work with organizations and companies to deal with them thoroughly and appropriately to resolve complex problems. This may involve large stakeholder and public input. Certus will work with your team to help set new directions, policies and build new systems and entities within your organization or company.

Certus will use a variety of tools and processes to set context and build frameworks for decision making.

 

What experience do we have?

Certus has experience in transportation and highway system, research in oil sands development, Aboriginal/First Nation consultations and policies, selling public utilities and health care system reorganization.

 US Federal Energy Regulator

US Federal Energy Regulatory Commission (FERC)

Issue: Certus worked as a mediator for FERC about the Reliability Pricing Model (RPM). This was an intensive five-month multi-party mediation that involved all sectors participating in the development of the capacity markets. Certus was crucial to the overall success of this effort by co-designing the caucus and working group structure and working with stakeholders and participants in moving towards an agreement. Certus participated in drafting the RPM term sheet and the detailed single text effort leading to a full settlement agreement, Open Access Transmission Tariff changes and Business Practices Manual changes.

Tools and Processes: Mediation, Policy Changes and Negotiated Agreement

 Provincial Government Departments

Provincial Government Departments, Oil Sands Developers, Municipalities and Industry Players

Issue: Certus worked closely with Alberta Economic Development and Alberta Sustainable Resource Development (ASRD) in exploring opportunities for oil sands developers, municipalities and industry players by bringing their stakeholders together on numerous occasions to provide input and develop recommendations on "Maximizing the Alberta Advantage" in the oil sands.

Tools and Processes: Workshops, Facilitated Conversations, Conferences, Workbooks, Summary Reports and Recommendations

 Public Education Board

Public Education Board, Public, Students and Parents of Students

Issue: A public education board engaged Certus to assist in creating a public participation process that provided directions in their quest to incorporate the study "about religion" in the K-12 school system. Over 3,000 citizens participated through a variety of engagement opportunities. The public education board was successful in reaching its goals despite the contentious nature of the project.

Tools and Processes: Workbooks, Summary Reports, Facilitated Dialogue, Roundtables, Workshops, Gap Analysis and Survey Analysis

 Canadian Municipality Citizen Engagement Department

Canadian Municipality Citizen Engagement Department

Issue: A major Canadian municipality engaged Certus to review its policies and governance structures concerning how to improve input into the City's decision-making process. The result was a comprehensive "Engage" program that committed the City to effective new systems and processes to obtain meaningful input from citizens into the decisions that affect them. Certus worked extensively with City staff to integrate new conflict management tools into the City's Engage processes and to recognize when conflict potential may exist.

Tools and Processes: Workbooks, Mediation, By-laws, Policies, Tool Kits and Systems Development