A key part of ensuring not just compliant, but effective consultation, is the need to track and document. Your tracking and documenting system must demonstrate effective implementation of your consultation plans.
The Certus Way ensures you capture:
- Contacts
- Conversations and correspondence
- Issues and concerns
- Mitigation steps
- Negotiations and other resolution attempts
- Objections and confirmation of non-objection
- Reports to the regulator and the community which document your efforts and tell the story
Certus Tracking and Documenting Tools include:
- Issues and Concerns Chronologies
- Consultation Event Record Tracker Tool (CERTT)
- Record of Contacts (ROCs)
- Field and Community Consultation Event Intake Sheets
- Commitments and Promises Report
- Community Consultation Event Reports
- Conflict Resolution Workbooks
