People want to have their say and ensure they have input into decisions that affect them. Effective consultation programs require good planning. Getting ahead and staying ahead of conflict means one has to be proactive and not reactive. There are greater expectations for increased levels of consultation.
In addition to being a good business practice to reduce costs through successful public engagement, regulators expect a consultation plan to be created for projects. The Certus Way uses the following planning tools:
- Risk assessments to understand your unique stakeholder terrain and to surface contentious issues
- Mitigation strategies focused on risks
- Outrage management strategies
- Strategic advice to design and integrate consultation, conflict and outrage management plans, community outreach events, facilitated conversations and mediations
- Strategies for working with stakeholders to resolve conflict
